Terms of use

I. Introduction about CrystalSound

CrystalSound provide sound improvement solution for online call or online meeting.

The use of all of our services shall comply with this “Term of Use”

II. Term of Use

This “Term of Use” only regulates the way you use our service packages.

By agreeing to register to our services on CrystalSound, service users are deemed to read, understand and agree to comply with this Term of Use.

1. Paid and free service packages

CrystalSound provide member packages for endusers.

Service package fees:

Free package: 0VND/month, used on upto one (1) device for an account. Usage time limit is 250min/week.

Pro package: 115,000VND/month, used on upto one (1) device for an account.

Team package: 115,000VND/month per team member. Each member can use on upto one (1) device for an account.

These above prices are VAT included of 10%

2. Payment and service termination

- Payment period: CrystalSound accept flexible payment periods. For details of payment periods, please refer to the CrystalSound homepage.

- Payment method: CrystalSound use VNPay as the payment method. CrystalSound do not save user’s payment information.

- Service termination: Users can terminate the Services at any time but are able to use the Services until the end of the latest paid payment period. CrystalSound shall not refund any period for any unused services.

- Non-refund policy: paid service fee shall not be refunded if the Users do not use the service or do not use until the end of the payment period after payment.

- Changes on package fees: depending on time period, we reserve the right to change the packages and package fees. However, any change of price or package shall only be applied after at lease 30 day(s) from the date of the notification is sent to you.

3. Fee calculation regulation

In order to use the service conveniently, users can make pre-payment for package fees for 01 month, 03 months, 06 months, 12 months.

3.1. Pro package fee calculation

Register from day 01 – 15 of month n

+ Usage time: from the date of registration until the end of payment period.

+ Payment amount: 1 month of service fee of month n and the remaining month(s) of the payment period.

Register from day 16 – the last day of month n

+ Usage time: from the date of registration until the end of payment period.

+ Payment amount: 1/2 month of service fee of month n and the remaining month(s) of the payment period.

3.2. Team package fee calculation

New team registration fee calculation:

Register from day 01 – 15 of month n

+ Usage time: from the date of registration until the end of payment period.

+ Payment amount: 1 month of service fee of month n and the remaining month(s) of the payment period, multiply by the number of team members.

Register from day 16 – the last day of month n

+ Usage time: from the date of registration until the end of payment period.

+ Payment amount: 1/2 month of service fee of month n and the remaining month(s) of the payment period, multiply by the number of team members.

New member registration calculation:

Register from day 01 – 15 of month n

+ Usage time: from the date of registration until the end of payment period.

+ Payment amount: 1 month of service fee of month n and the remaining month(s) of the payment period, multiply by the number of team members.

Register from day 16 – the last day of month n

+ Usage time: from the date of registration until the end of payment period.

+ Payment amount: 1/2 month of service fee of month n and the remaining month(s) of the payment period, multiply by the number of team members.

4. Service quality of CrystalSound

The service quality may change over time. Service quality may change from this devide to another, and may be affected by various factors such as computer capacity, location of Users, available bandwidth, Internet connection speed...

5. Password and account

In order to use the Services of CrystalSound, Users have to register an account. Accordingly, Users must have full civil act capacity. In case of children under 18 year-old who wish to use the Services, their parents or guardians must give permission and represent when registering to the Services.

Users commit that information provided to CrystalSound upon account registration is accurate and take full responsibility to these information. CrystalSound have the right but not the obligation to verify the accuracy of the information provided by Users.

Users can use their registered account to log in and use services of CrystalSound. The Users must provide fully, accurately and updated about account information. We are not responsible for account recovery when Users provide false information.

Users are responsible for keeping their password in secret and for using the Services from their account. Users shall notice to CrystalSound if they suspect that there is an unauthorized use of their account by a third party. Users shall make sure to provide the most updated information in the registration form for CrystalSound so that CrystalSound can be able to contact with Users if necessary.

6. Warranties and Limitations on Liability

CrystalSound disclaim to any risk, damage arisen in case of force majeure, included but not limited to: electric shock, hardware or software malfunction, Internet connection problems or natural disasters...

7. Class action waivers

USERS AND CRYSTALSOUND AGREE THAT ANY PARTY SHALL ONLY INITIATE A LAWSUIT AGAINST THE ANOTHER PARTY AS AN INDIVIDUAL SERVICE USER OR CRYSTALSOUND ITSELF, AND NOT AS A PLAINTIFF OR A MEMBER OF ANY INTENTIONALLY CLASS ACTION LAWSUIT. In addition, to the extent permitted by applicable law, unless Users and CrystalSound agreed otherwise, the court are not able to merge the claims of other persons with your claims, and shall not accept settlement in any form of class action.

8. General term

8.1. Rights and responsibilities of account owner

- When registering an account for the Services, Users are able to use a part or all of the content of the Services.

- During the use, Users is supported by CrystalSound to solve when trouble arises.

- Users have responsibility to secure their account information, if that information is disclosed in any way, Users shall accept all arisen risks. CrystalSound shall base on existing account information to determine the account ownership if there is a dispute and shall not be responsible for any loss incurred.

- Users agree to notice CrystalSound promptly about any unauthorized use of their account and password or any act that break or attempt to break the security system.

- When detecting any error of the Services, please inform CrystalSound by phone number: 1900 636872; or E-mail: crystalsoundsupport@namitech.io .

- Users shall comply with CrystalSound’s regulations and guidelines about the use of the Services, and not perform any destructive act to infiltrate or destroy CrystalSound’s systems, servers, data, computer programs...

- Users commit not to use CrystalSound’s logos, trademarks, image, trade names, trade secrets... to any purpose without the permission of the owner.

- Do not perform libelous, defamatory acts that affect the reputation and honor of the Services in particular and CrystalSound in general.

- Other rights and responsibilities as prescribed by law.

8.2. Rights and responsibilities of CrystalSound

- Support Users during the use of the Services.

- Receive and settle claims of Users about cases arisen during the use of the Services.

- Secure personal information of account owners, do not sell or transact this information with any third party, except in cases prescribed by law or accepted by the account owner.

- During the use of the Services, if Users violate the Term of Use or delay payment of service fees as regulated, CrystalSound have the right to terminate immediately the use of the Services or access to the content or lock the account of the Users at any time without notice nor consent of the Users and shall not bear any responsibility.

- For all violation of the account owner during the use of the Services, CrystalSound have the right to deprive the account owner of all rights in the use of FPT's products as well as request the authorities to resolve according to the law if necessary.

- CrystalSound have the right to terminate immediately the use of the Services or access to the content or lock the account of the Users at any time without notice nor liability, if CrystalSound determine that the Users have violated the Term of Use.

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CrystalSound

CÔNG TY CỔ PHẦN CÔNG NGHỆ NAMI

Trụ sở: Số A4-2, KDC Ever Rich 3, Đường Phú Thuận, Quận 7, Tp. Hồ Chí Minh

Hotline: 1900 636 872
Email: crystalsoundsupport@namitech.io

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